You will receive information regarding the status of your order by email during the shipment process. You can also log in to your account and check the status of your order in "My orders".
We try to send packages within 24 hours after we received your order, with the exception of weekends and bank holidays. After your order has been shipped, you will receive a Track & Trace code via e-mail with which you can track your package to your front door.
You can receive your order at your home address or work address. We can’t deliver to an PO box.
Unfortunately, once your order has come through, we cannot change the delivery address. We advise you to contact us to see what we can do for you.
The moment your package is sent, you will receive an email from us with a Track & Trace code with which you can track your order online. Please note: the Track & Trace code only works once your package has arrived at the DHL terminal.
Your package will usually be delivered within 1-3 working days.
We offer free shipment on orders over €50. For orders under €50, we charge a €4.95 shipment fee*.
*Only valid in the Netherlands.
Note: we have different shipping rates for other countries. This will be calculated during checkout.
If you accidentally receive a product that you did not order or something is missing from your order, please do not hesitate to contact our customer service. If you send us an email, please don’t forget to include your order number.
The track & trace indicates that my order has been delivered, but I did not receive it. Unfortunately, this can happen and we find that very inconvenient. In this case, it is possible that the package has been delivered to your neighbors and that the delivery person has forgotten to put a note in your mailbox. If this is not the case, please contact our customer service.
When you click on ‘find your size’ on the product page you will find a tool that assists you with finding the perfect size of the product. We also included a general size chart in the footer of the page where you will find extensive information about the sizes of our products. If you have any questions about the sizes, our customer service is more than happy to assist you.
We have included the product information next to the product pictures on our product pages. Here you can find information like the composition, color and the size of the model. When you would like to receive more information, you can always contact our customer service.
On the product detail page, you will find specific instructions for washing and maintaining the product under "care instructions" so that your No Excess clothing remain beautiful and comfortable for as long as possible. If you wish to receive any further information, please contact our customer service.
No Excess offers products with an eye for detail in design and quality and we think it is important that our products are worn with pleasure. Therefore, before washing the product, we advice you to always check the care instructions. Tip: remember to check your pockets before washing.
When a product is shown on our webshop you can quickly see the size availability when you hover over a product image. It’s also shown on the product page at the right side of the picture. If the colour or size is not stated on the product page, the product is unfortunately no longer in stock. You can of course also contact a store near you and inquire whether they still have the product in stock. You can find the nearest store on the stores page.
We have included an outlet section on our web shop with products from previous seasons. If a product is not available there we unfortunately no longer have it in stock.
The prices in our webshop include VAT.
Once you have entered your details on the checkout page, you have to agree with the terms and conditions to be redirected to the payment page. We accept different payment methods.
We have the following payment options: - iDEAL - Credit card - Sofort Banking - BankContact- PayPal – Klarna – Giropay – Carte Blue
We take your online security very seriously. Personal and payment information is secure, and no data is sent without encryption. All orders are sent over a secure internet connection via SSL (Secure Sockets Layer) encryption and other measures. Protecting your information is our highest priority.
The security code of the card (CVC/CVV/CID) is an additional three or four-digit security code that is printed (not in relief) on the front or back of your card. The CVC/CVV/CID is an additional security measure to determine that you are actually in possession of your credit card.
If your card is authorized, the payment will be charged directly to you and you will receive an email confirming that your order has been successful. Only paid orders will be processed.
If you have any issues with the payment process, please call our customer service department. We are available on workdays from 9 a.m. - 5 p.m.
Once your order has been processed, you will receive a confirmation email. If you have not received it, please contact our customer service.
Your credit card can be declined for one of the following reasons:
- The card may have expired. Check if your credit card has not passed the expiry date.
- The spending limit of the credit card may have been reached. Check with your bank if the spending limit of the credit card has been exceeded.
- Data may not have been entered correctly. Check whether you have completed all the required courses correctly.
We take great care in inspecting the product but, if there is a problem or mistake in the product, please contact us as soon as possible. We will replace it with a new product as soon as possible.
If there is no exchangeable stock such as limited quantity items, we will refund you.
Unfortunately, we are not able to assist with store complaints. We would like to advise you to contact the store directly. You can find the details of the stores on our stores page.
We are very sorry that an error has occurred on our webshop. Perhaps there might be a connection error with your internet. If this is not the case our customer service is more than happy to assist you.
Unfortunately, when the order has already been placed, we can no longer change it. This concerns, among other things, changing the size and color of a product, removing a product or changing the delivery address. We recommend placing a new order with the correct product size and return the wrong order. If you want to cancel your order, please contact our customer service.
Currently it is possible to place an order online to be shipped to the Netherlands, Germany, Austria, Belgium, and Luxembourg. We plan to expand to more countries in the near future.
You don’t need an account to place an order in our web shop. An account can be useful to speed up the process of your purchases. Furthermore, you can always review your previous orders and view the status of your current order. Creating an account is easy and can be done during the checkout process.
If you have forgotten your password or your password does not work, press the "Forgot password" button to request a new password. You can find this button at the login page. If you enter your email address, you will automatically receive a new password by email. If you still have problems logging in, please contact our customer service.
You have the right to cancel your order within 14 working days after receiving your order. However, we try to ship your order as quickly as possible and it is, therefore, possible that it is already on its way. If it is already on its way, you can refuse the package when it’s delivered or return all products for a full refund.
If you have a No Excess discount code, you can enter it in your shopping cart. Once you have confirmed this discount code, the discount will be deducted directly from the amount of your order. In the event of misuse of discount codes and promotions, we reserve the right to remove the order. We are not liable for discount codes and promotions on third-party websites.
Please check if you have correctly filled in the uppercases and lowercases.
Another possibility is that the discount code has already been used. If this is not the case, then please contact our customer service.