Exchange and return

Products must be returned undamaged with the labels still attached, not worn or washed. After the return shipment has been approved upon arrival, you will receive an email confirming that the amount will be refunded within 14 days on the original method of payment.

Our products are carefully composed and of high quality. However, it might be possible that there is a manufacturing defect in the product. In case of a manufacturing defect in the product, please contact us immediately via mail and attach a picture to your message including the manufacturing defect. Please note that we must be informed within a reasonable timeframe after discovery if received products are defective or damaged. When a product is damaged or shows manufacturing defects upon receipt, we will check if we can exchange the item. If we cannot exchange the item, you can return the defective or damaged product to us with the DHL return label that is included in the package. If you did not receive the return label, please contact our customer service. After the return shipment has been approved upon arrival, you will receive an email confirming that the amount will be refunded within a few days on the original method of payment.
If you have an issue or complaint about a product that you have purchased in a store, we recommend that you contact the relevant store.
You could also submit a complaint via the Online Dispute Resolution (ODR) Platform established by the European Commission. The ODR Platform can be found at: http://ec.europa.eu/consumers/odr/  

Returned products are not accepted if the valid return number is missing;

The products are under your responsibility until they are received in our warehouse;

All goods are inspected upon arrival in our warehouse. Products must be returned undamaged with the labels still attached, not worn or washed;

If products are damaged or in an unacceptable condition, this may result in deductions from your refund due to the lost value of the product;

NO EXCESS reserves the right to refuse return shipments that have been registered or sent outside of the stipulated period or items of clothing that are not in the same condition as they were sent.