FAQ

PRODUCT

Do you have a size guide?
Where can I find more productinformation?
Where can I find the washing instructions?
Is a product still in stock?
I'm looking for a product from last season.
Do the prices include VAT?

ORDER

In which countries can online orders be placed?
Do I need an account to order online?
I have forgotten my password or it no longer works.
Can I change my order?
Can I withdraw my order?

PAYMENT

How do I pay for my order?
Which payment methods are available?
Is it safe to order online?
What is CVC/CVV/CID?
When is the payment deducted?
How can I check whether my order has been processed succesfully?

SHIPMENT

When will my order will be sent?
Where can i receive my order?
Can I change the delivery address of my order?
Can I monitor the status or my order?
How long does it take before my order is delivered?
What are the delivery charges?

DEFECT PRODUCT

I have recieved a defect product from your webshop.
I have a complaint about a product that i bought in a store

DISCOUNT CODES

How do your discounts and discounts codes work?
My discount code does not work.

TECHNICAL PROBLEMS

I have payment-related problems.
Why is my credit card being refused?
An error has occurred in the webshop.
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