Free shipping from € 50

FAQ

PRODUCT

Do you have a size guide?
We would like to help you find the right size. When you click on our size chart on the product detail page you will find extensive information about the sizes of our products. The sizes of our products are shown in centimetres. If you have any questions about your size, you can always contact us! Mail us at info@no-excess.com.
 
 
Where can I find more productinformation?
You will find this next to the product on every product detail page. Here you can find, among other things, the composition and colour of the garment and the size of the model.
Of course, you can always contact us with further questions. Our mail address is info@no-excess.com. We are happy to help you!
 
 
Where can I find the washing instructions?
On the product detail page, you will find specific instructions for washing and maintaining the product under "washing instructions" so that the garment lasts as long as possible. If you have any questions, please contact our customer service.
 
No Excess offers products with an eye for detail in design and quality and we think it is important that our products are worn with pleasure. That is why our products are of high quality and have an excellent price-quality ratio. Therefore, before washing the product, always study the washing instructions for specific instructions.
 
 
Is a product still in stock?
When a product is on the website, it is still in stock. All sizes will be present at the start of the season, but as the season continues it may be that not all sizes are available anymore. If the colour or size is not stated on the product information page, the product is unfortunately no longer in stock.
 
You can of course also contact a store near you and inquire whether they still have the product in stock. You can find our stores on our website under Store Locator. In which countries can orders be ordered online?
 
I'm looking for a product from last season.
Our webshop is constantly updated with new looks from our latest collection. If you are looking for a product from the previous season, we recommend that you contact a store near you to see if they still sell the product. You will find our stores in our Store Finder. Of course, you can always contact us, both by telephone and by e-mail.
 
 
Do the prices include VAT?
 
The prices in our webshop include VAT.
 

ORDER

In which countries can online orders be placed?
At this moment it is possible to place an order online in the Netherlands, Germany, Belgium, and Luxembourg. We hope that this will be more in the future!
 
If you are curious about a point of sale in the area, you can always check our Store Locator
 
Do I need an account to order online?
You do not need an account to place an order in our webshop. An account can be useful to speed up the process of your purchases. Furthermore, you can always review your old orders and view the status of your current order. Creating an account is easy and can be done during the checkout process.
 
I have forgotten my password or it no longer works.
Sad to hear. If you have forgotten your password or your password does not work, press the "Forgot password" button to request a new password. You can find this at the bottom of the login page. If you enter your e-mail address, you will automatically receive a new password. If you still have problems logging in, please mail or call ( +31 20 - 658 7610) us!
 
Can I change my order?
Unfortunately, when the order has already been placed, we can no longer change it. This concerns, among other things, changing the size and color of a product, removing a product or changing the delivery address. Of course, you have the right to cancel the entire order. If you want to cancel your order, please contact our customer service via e-mail or telephone ( +31 20 - 658 7610).
 
Can I withdraw my order?
You have the right to cancel your order within 14 working days after receiving your order. However, we do try to ship your order as quickly as possible and it is, therefore, possible that it is already on its way. If it is already on its way, you can refuse the package when it is delivered or return all products for a full fee. If you want to revoke your order, use our contact form and choose the option "Revocation or call our customer service during working days on +31 (0) 20-6587610.
 

PAYMENT

How do I pay for my order?
Once you have entered your details on the checkout page, you must agree to the terms and conditions to be referred to the payment page. We accept different payment methods.
 
 
Which payment methods are available?
We have the following payment options:
  • iDEAL
  • Credit card
  • Sofort Banking
  • BankContact
  • PayPal
Is it safe to order online?
No doubt! We take your online security very seriously. Personal and payment information is secure, and no data is sent without encryption. All orders are sent over a secure internet connection via SSL (Secure Sockets Layer) encryption and other measures.
 
What is CVC/CVV/CID?
The security code of the card (CVC / CVV / CID) is an additional three or four-digit security code that is printed (not in relief) on the front or back of your card. The CVC / CVV / CID is an additional security measure to determine that you are actually in possession of your credit card.
 
When is the payment deducted?
If your card is authorized, the payment will be charged directly to you and you will receive an email confirming that your order has been successful. Only paid orders will be processed. Of course, we do not charge (afterward) any costs for failed payment transactions.
Does something seem to go completely wrong? Then call us on +31 20 - 658 7610. We are available on all workdays from 9 a.m. - 5 p.m.
    
How can I check whether my order has been processed succesfully?
Once your order has been processed, you will receive a confirmation email. If you have not received it, please contact us by e-mail or call us at +31 20 - 658 7610. We are happy to help you!
 

SHIPMENT

When will my order will be sent?
We try to send packages within 24 hours, after you ordered your order, with the exception of weekends and public holidays. After your order has been sent, you will receive a Track & Trace code via e-mail with which you can track your package up to your front door.
Where can i receive my order?
You can receive your order at your home address or work address. Delivery to a PO box address, collection point or an address abroad is unfortunately not (yet) possible.
Can I change the delivery address of my order?
Unfortunately, once your package has been sent, we cannot change the delivery address. Imagine that you find out shortly after placing your order that your address is incorrect, we advise you to call ( +31 20 - 658 7610) to see what we can do for you!
 
 
 
 
Can I monitor the status or my order?
That is certainly possible! The moment your package is sent, you will receive an email from us with a Track & Trace code with which you can track your order online. Please note: the Track & Trace code only works once your package has arrived at the post office.
 
How long does it take before my order is delivered?
Your package will usually be delivered within 3-4 working days.
 
 
What are the delivery charges?

For orders over € 50, you do not have to pay shipping costs (including any deducted discounts).

For orders under € 50, these are for your account: € 4.95.

DEFECT PRODUCT

I have recieved a defect product from your webshop.
How incredibly annoying to hear! First, we apologize for this. Second, contact us! We want to solve this problem with you! You can reach us the fastest via +31 20 - 658 7610 or you can of course also send an e-mail.
 
I have a complaint about a product that i bought in a store
I'm sorry to hear that! Unfortunately, we cannot help you directly, but you should first go back to the store where you bought it. They are more than happy to help you! If necessary, they will contact us to solve the problem for you!
 
 

DISCOUNT CODES

How do your discounts and discounts codes work?
If you have a No Excess discount code, you can enter it in your shopping cart in the appropriate field. Once you have confirmed this discount code, the discount will be deducted directly from the amount of your order. You can only use one discount code per purchase.
In the event of abuse of discount codes and promotions, we reserve the right to remove the order. We are not liable for discount codes and promotions on third-party websites.
 
 
My discount code does not work.
How awful! Are you sure you have correctly taken over the uppercase and lowercase letters? Another possibility is that the discount coupon has already been used. Is this not the case? Then please contact us! You can call us on +31 20 - 658 7610 or email.
 

TECHNICAL PROBLEMS

I have payment-related problems.
Is something going wrong while paying? Feel free to contact us! You can either call us ( +31 20 - 658 7676) or email us.
 
 
Why is my credit card being refused?
Your credit card can be declined for one of the following reasons:
- The card may have expired. Check if your credit card has not passed the expiry date.
- The spending limit of the credit card may have been reached. Check with your bank if the spending limit of the credit card has been exceeded.
- Data may not have been entered correctly. Check whether you have completed all the required courses correctly.
 
An error has occurred in the webshop.
How annoying, that is of course not the intention! First check whether you yourself are still connected to the internet. Otherwise you can of course contact us by calling us ( +31 20 - 658 7676) or emailing us!